Privacy Policy

Your Information (if you are not a customer)

If you are not a 91BC customer we do not collect any information about you unless you fill out the ‘contact us’ enquiry form in which case we will hold your name, email address, mobile number and details of your enquiry.

We will only keep this information for the time it takes us to respond to satisfy your query. If this query then initiates a consultation period where you and other owners are considering 91BC to factor your building we may gather and retain other information you supply us to support an effective bid to provide factoring services. Should it be the case that 91BC does not then become your factor then this information will be deleted.

Your Information (91BC customers only)

The information we store about you

In order to enable the provision of factoring services to our customers we retain the following information.

  • Your name.
  • Your email address.
  • Your managed property address.
  • Your home address (if different from above).
  • Your contact phone number(s)
  • Your normal payment method e.g. payment card, direct debit, bank transfer.
  • Your invoices and detailed line item information within.
  • Any comments you have posted on our site related to a maintenance request (aka job)
  • If you pay by card we have expiry date and last 4 digits of your card. This is standard practice so we can check card details with you. We do not store your full credit card details; in fact we never receive that information (see below).

Payment By Credit Or Debit Card

All payments to 91BC will be processed by a third party credit/debit card processor – Stripe. Stripe encrypts all payment transactions. All such transactions will be governed by the Stripe privacy policy at https://stripe.com/gb/privacy  

Payment By Direct Debit

All direct debit payments to 91BC will be processed by a third party direct debit processor – GoCardless. GoCardless encrypts all payment transactions. All such transactions will be governed by the GoCardless privacy policy at https://gocardless.com/legal/privacy  

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Changes To This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide factoring services to you.

Questions And Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at factorme@91bc.uk or by mail at:

91BC Property Services
Garscadden House
3 Dalsetter Crescent
Glasgow
G15 8TG