It is our mission to revolutionise the factoring industry by listening to our customers, practicing financial transparency and by championing digital innovation. Our values are at the core of our mission.
Our Values
Understanding
Listening and collaborating before we take action
Caring about the owner group and the individuals within it
Learning and understanding your building, environment and community
Becoming a trusted partner of your community
Reliability
Using trusted and tested contractors to achieve “first time resolution” as often as possible
Seeking and acting on customer feedback to continually drive process improvements
Responsive
Available for customers 24 hours per day, 7 days per week
All customer requests responded to within the agreed timescale
Tech driven, 3-way interaction between 91BC, our customers and contractors, supporting our commitment to transparency
Transparency
All works updates shared online from conception to conclusion
Contractor quotes and invoices all available online
Customer invoices are always visible online as charges are added – no month end surprises
We own our mistakes. We’re human: if we’ve made an error we want you to tell us
Collaboration
We believe in meeting customers on a regular basis to get to the heart of their needs
Difficult problems are met head on — we pool knowledge from our team, our customers and expert contractors to develop viable solutions
Love
We love to get work completed for our customers
We love to improve and preserve buildings
We love to secure funding to make major works more affordable for our customers
We love improving to perceptions of the factoring industry
We love our business, 91BC helps us to fulfil our passions