Like most start-up partnerships, 91BC was founded by friends. Doug MacSween and Scott Ferguson met whist studying in Glasgow in 1991 and have maintained a strong friendship ever since. In recent years, Doug and Scott have managed many complete renovations and had more than a few heated debates with factors along the way. Common sense told them that the right idea was to build a team from their extensive network of contractors and launch a modern, effective property management service. From that "lightbulb" moment, 91BC Property Services Ltd was born.

Doug MacSween

Doug MacSween

Commercial Director and founding partner

Doug is Commercial Director of 91BC Property Services. His key responsibilities are to manage the administrative, financial, legal, compliance, marketing and communications, and partnerships aspects of the business. After a successful career in industry culminating in several senior leadership roles, Doug formed 91BC Property Services with Scott to complement their existing property development business.

Loves: his Ford Capri, snowboarding, Motorhead.

Scott Ferguson

Scott Ferguson

Technical Director and founding partner

Scott manages our network of contracted suppliers and oversees all operational activity. His strengths lie in his knowledge of construction/renovation methods and the associated costs. He has extensive experience of construction projects, overseeing multi trade workforces, and limiting problems through careful planning and proper scheduling.

Loves: his dog, mountaintops, campervans.

Craig Bruce

Craig Bruce

IT Director and partner

Craig is our IT director and is responsible for our web site and our Community portal. Security of our customer data is his top priority and he ensures that we only process and store the minimum required to run our portal. He drives our risk and issue management and also maintains our business continuity plan. He has over 20 years’ experience in the IT sector managing teams that deliver technology projects and support services.

Loves: Rubiks cube, numbers.

Paul Callander

Paul Callander

Service Delivery Director

Having over ten years’ experience in the property management sector, Paul is responsible for managing the Service Delivery Team's activity – from the delivery of maintenance works, to the initiation, planning and delivery of major projects through liaising with customers, contractors and service providers, to deliver them on time and to specification.

Loves: his bicycle, dancing.

Hannah Lough

Hannah Lough

Property Manager

Hannah has been working in property managment for over 2 years. Her previous role was in property letting where she would ensure both landlord and tenant expectations were met by proactively addressing even the smallest issues at the earliest opportunity. She's passionate about getting things right first time and will always investigate all the available options and choose the best one.

Loves: Cheese - the smellier the better.

Lauren Spence

Lauren Spence

Property Manager

Lauren has vast experience in customer facing roles and putting the customer first is at the heart of everything she does. She's not happy if they're not happy and she isn't heading home until she has sorted the problem. She is new to property industry but learning so fast we'll have to update this bio again next week.

Loves: Bella (see below), holidays, snack vans.

Ally Fyfe

Ally Fyfe

Property Manager

Ally has a wealth of client facing experience, gained from working in multiple sectors over the past decade. Ally’s approach to address each job as if it were for his own property provides an extra layer of attention and care. He strives to ensure that all jobs are completed to 91BC’s high standard and that each and every customer is happy with the end result.

Loves: Jiu-jitsu, beaches.

Dom Townsend

Dom Townsend

Property Manager

Dom is newest member of the team. He joins us with a wealth of project management experience gained at large corporates predominantly in the IT sector. 20 years of customer facing experience in a range of management roles make him an ideal addition to the team. Dom enjoys working with the owners to ensure 91BC maintains its high standard of work, and great customer service. Dom will also work with Paul, managing project work on a variety of sites.

Loves: Maths, Eurovision, rugby.

Francecso Mele

Francesco Mele

Finance Controller

Francesco is responsible for the management of billing, payments and other financial obligations on behalf of our customers and suppliers. He is the go-to for all enquiries queries relating to finance matters, including supplier invoices, insurance payments, customer payments, account balances and share apportionment.

Loves: being an Italian in Scotland, AC Milan, balance sheets.

Chiara Matzutzi

Chiara Matzutzi

Finance Administrator

Chiara is responsible for management of finance inbox and for manitaining finance relationship with main contractors. She also deals with utility suppliers and processing all related billing. She also has a background in our client services team so can work in any part of the business.

Loves: her massive family, Motley Crue.

Colin Oulton

Colin Oulton

Finance Administrator

Colin is responsible for validating all contractor invoices and ensuring they are recharged correctly to customers.

Loves: nature, guitars, The Quo.

Chris Shearon

Chris Shearon

Property Manager Assistant

Chris is front line customer support and makes sure all incoming enquiries get assigned to the appropriate person. He supports the property managers in many aspects of their work.

Loves: campfires.

Ian Boyle

Ian Boyle

Repairs and Maintenance Foreman

Ian is responsible for delivery of routine and adhoc maintenance services. He is certified in a variety of disciplines and of course is adequately insured to conduct works at your property. He has 30 years’ experience in buildings management and repair and if there is a tool needed for a job, Ian will have it. He also knows his way around a roll and square.

Loves: his 1965 Singer Vogue, Fleetwood Mac, heights

Susan Douglas

Susan Douglas

Client Services Executive

Susan is responsible for the onboarding of new customers, land registry process, coordination and qualification of communal buildings insurance and associated administration to allow us to launch services on time and ready to deliver.

Loves: her collection of trainers, Parkour, Hawaii.

Isla MacSween

Isla MacSween

Student Intern

Isla is our intern, learning various administrative processes across Finance, Client Services and Onboarding. If you’d like to have a conversation with 91BC in Gaelic, Isla is your girl – she is a fluent speaker. And yes, that is her dad…

Loves: Gerry Cinnamon, her friends, hosting dinner parties.

John Craig

John Craig

Non-Executive Finance Director

John has joined the 91BC in a Non-Executive capacity, with the aim of assisting the team in the delivery of long term, stable growth. John brings over 20 years’ experience of assisting a range of high growth SMEs with their specific corporate finance needs, coupled with extensive business advisory services.

Loves: running.

Jamie Mathewson

Jamie Mathewson

Legal Recoveries Manager

Jamie has over 30 years experience in revenue management, credit control and litigation.

He manages the aged receivables portfolio from initial default to successful litigation should it be required whilst upholding 91BCs ethos of putting the customer first throughout the recovery process.

Loves: talking about 1980’s Glasgow nightclubs, coffee snobbery, Ziggy the cat.


Bella

Bella

Bella is everyone’s boss. We need to do pretty much whatever she says. She is very busy most days with woof repairs.

Loves: Sheep, squeaky toys.